Delivery

How do you deliver ?

We have over 90% of our shop floor furniture in-stock ready for delivery. Any items we need to order in can take from 1 to 4 days to deliver to us ( providing they are in stock with the manufacturer ). We provide single and two man delivery depending on the items being sent out. We always recommend calling or emailing us prior to ordering so we can get you an exact delivery timescale.

What is White Glove Delivery ?

White Glove Delivery consists of delivering your furniture, unwrapping your furniture, positioning your furniture, then removing all packaging leaving you with just the furniture and none of the hassle.

How quick is your delivery ?

Once we confirm the order we will call you either the same day or next day to arrange a delivery date and approximate time.
We aim to deliver orders that we hold in stock within 5 days, dependant on the area of delivery. We will always try and get the order to you as soon as possible. Any queries over delivery times please just ask.

When you place an order with us

When the order is placed we take all of the information we need including telephone number, email address and delivery address. During the order process we will create you a username and password which you can use to login to your Relax Alfresco account and track the progress of your order.

On the delivery day

The day before the delivery you will receive a phone call with a more accurate delivery time. On the day we may send you a text or give you a call to let you know we are on our way to give who a very accurate delivery time.

Do you deliver to Europe ?

We offer European deliveries, however only on a White Glove Service basis.
We can deliver to most European countries but the delivery service will be our own delivery team bringing the furniture to you. This is beneficial as you have complete peice of mind that everything will go to plan and the furniture will arrive with you in perfect condition.

How much is shipping?

We have offered Free White Glove Delivery to over 87% of our customers when they come into store.
If you buy online every item comes with standard delivery so it is delivered to your door in boxes or on a pallet.
We do offer a White Glove Delivery service, so for £99 you can have any item delivered an built in your home.
For some of our more expensive items we offer a free white glove delivery service as standard.